Carbon Coco products are Australian owned. Here at Carbon Coco, we want to give everyone easy and holistic alternatives to gaining pearly white teeth and glowing skin. Our ingredients are simple, organic, all-natural and tried and tested!
Australia: Standard by Friday 11 December 2020*
Express Post by Friday 18 December 2020**
International: Standard by Friday 20 November 2020
Express by Wednesday 16 December 2020
If you order by the above deadlines, we can guarantee your package will leave our distribution centre in time to make it to you or your family by Christmas. Please note that we set these dates based on typical delivery times reported to us by postal carriers. Carbon Coco can’t be responsible for weather, carrier issues or other delays beyond our control.
* Very Remote areas in Australia will often require additional days to arrive please allow extra time.
** The delivery time frames we've set are a guide and there can be exceptions or delays on very rare occasions, we rely on Australia Post systems to function correctly.
Our delivery partner is currently experiencing delays of Australian and International orders due to COVID-19.
You will experience a delay in receiving your order at the moment. This is because all postal networks worldwide have had to implement strict safety policies which slows down the delivery process. Also postal services are experiencing high volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed up getting your order to you.
We would appreciate your patience during this difficult time and know that our customer service and dispatch teams and your local shipping courier are working as hard, fast and safe as they can to get your Carbon Coco order to you.
Unfortunately we have had to temporarily pause deliveries to some countries due to COVID-19.
For further service updates, please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Please allow 1 - 2 business days for your order to be processed. During high volume periods and sales, dispatch times may vary and your order might be split up and sent separately due to stock availability.
- Australia Post Tracked - Arrives in approximately 3 - 4 business day
- Australia Post Express $14.95 AUD - Arrives in approximately 1 - 3 business days
- International Shipping Tracked $1.99 AUD - Arrives in 5 to 10 business days
( Will be delayed due to COVID-19 )
- Express Tracked $19.95 AUD - Arrives in 2 to 4 business days
( Will be delayed due to COVID-19 )
*Magnetic Face Mask and Coconut and Charcoal Teeth Whitening strips will arrive in approximately 5 - 10 business days.
( Will be delayed due to COVID-19 )
(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Carbon Coco are not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.
All express orders to United States and Canada require a physical address - unfortunately, our express couriers are not able to deliver to Po Boxes. For all shipments to United Arab Emirates, Qatar, Oman & Saudi Arabia a Po Box is required in the address details.
Carbon Coco does not refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.
Our "Love it or Leave it" guarantee entitles you to a full refund if you do not see results within 14 days. Please refer to our Love it or Leave it page for more information.
Afterpay and Zip Pay are only available for Australian residents.
Activated coconut shell charcoal. Ironically, this black stuff is super powerful in polishing and whitening teeth!
Organic coconut oil infused with spearmint essence… that’s it! No preservatives or artificial additives here!
Oil pulling is an ancient remedy that involves swilling coconut oil around the mouth for 5 to 20 minutes. This will dislodge and dissolve plaque, preventing unpleasant breath and improving teeth discolouration. Oil pulling is also believed to draw out bodily toxins via the mouth, leading to better skin, stronger immune system, and improved overall health.
Dip a clean, wet toothbrush into the tub and brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit carefully to avoid unnecessary splatters around your sink area. Rinse thoroughly and enjoy your brighter smile!
It is best to oil pull first thing in the morning, before you brush your teeth. Simply swish the contents of one individual pack around your mouth. If you’re an oil pulling newbie, you can start with five minutes and build your way up to 15. Make sure to spit the used oil in a garbage bin to avoid sink or toilet clogs.
For solidified oil, simply warm the packet between your hands, or if you don’t mind chucking the solidified stuff in your mouth, it should be liquefied and swishing around in no time!
For best results, use consecutively for 14 days, then as necessary for maintenance.
For sure! It’s all-natural and may even help keep your gums healthy throughout the hormonal roller coaster you’re going through. (And congratulations, btw!)
When the magnet is hovered over the face mask, it creates a micro-current. The mask is lifted away from the skin removing with it all dirt, oil, environmental toxins and dead skin cells, leading to healthier pores, rejuvenation and hydration.
No. The mask should not be removed with water. The mask will leave moisture behind that is infused into the skin.
Yes, it is suitable for all skin types including sensitive skin. If you are concerned, test a small amount on your inner arm.
Oops! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
We cannot cancel orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase!
Please note: Excludes Afterpay
If the shipping address is incorrect you need to email us within 30 minutes of placing the order. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.
If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.
Please note: Your shipping address must be entered in English.
Send us an enquiry via our Contact Us page or email us at email@example.com.
So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.
Please note: Carbon Coco does not refund shipping charges for returned packages.
Send us an enquiry via our Contact Us page or email us at firstname.lastname@example.org. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the issue with your order.
At Carbon Coco we are aware that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.
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