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FAQ


Carbon Coco products are Australian owned. Here at Carbon Coco, we want to give everyone easy and holistic alternatives to having better oral health and stunning pearly whites. Our ingredients are simple, organic, all-natural and tried and tested!


How soon should I expect my order to arrive?

Please allow 1 - 2 working days for your order to be processed

Australia Post Tracked - Arrives in approximately 3 - 5 business days

Australia Post Express $15.00 AUD - Arrives in approximately 1 - 3 business days

Free International Shipping Untracked - 15 to 18 working days

International Shipping Tracked $5.95 AUD - 4 to 9 working days

Express international Tracked $15.00 AUD - Arrives in 2 to 4 working days

(Working days are Monday-Friday. Public holidays excluded.)

Love it or Leave it Guarantee

Our "love It or leave It" guarantee entitles you to a full refund if you do not see results within 14 days. Please refer to our FAQ page for more information.

Click here to find out more
So what’s in Carbon Coco Original exactly?

Activated Coconut Shell Charcoal—Ironically, this grimy stuff is super powerful in polishing and whitening teeth!

How about the ingredients of Carbon Coco Organic Pulling Oil?

Organic coconut oil infused with spearmint essence… that’s it! No preservatives or artificial additives here!

What exactly is Oil Pulling?

Oil pulling is an ancient remedy that involves swishing Coconut Oil around one’s mouth for 5 to 15 minutes. This will dislodge and dissolve the bad bacteria and plaque, which are the culprits of cavities, unpleasant breath, teeth discolouration, and nasty gum diseases. It is also believed that bodily toxins are pulled out from the mouth through this process, leading to better skin, stronger immune system, and overall health.

How do I use the Carbon Coco Original?

Dip a clean, wet toothbrush into the tub and brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit carefully to avoid unnecessary splatters around your sink area. Rinse thoroughly and enjoy your brighter smile!

How about the Carbon Coco Organic Pulling Oil?

It is best to oil pull first thing in the morning, before you brush your teeth. Simply swish the contents of one individual pack around your mouth. If you’re an oil pulling newbie, you can start with five minutes and build your way up to 15. Make sure to spit the used oil in a garbage bin to avoid sink or toilet clogs.

For solidified oil, simply warm the packet between your hands, or if you don’t mind chucking the solidified stuff in your mouth, it should be liquefied and swishing around in no time!

How often should I use Carbon Coco Organic Pulling Oil?

If this is your first, we suggest that you start with 14 days straight for best results.

After your initial detox, you can do it whenever you feel like you need a detox (tip: it’s great with hang overs!). Some enjoy the results so much that they use it for 14 days every month.

How does Carbon Coco Organic Pulling Oil taste?

Amazing. You wouldn’t mind letting it hang around in your mouth for sure!

Our team has tested different types of oils and various proportions of the spearmint essence to find the best blend that doesn’t have an overpowering coconut oil taste and just enough mint flavour to leave a fresh aftertaste in your mouth.

Is it safe for pregnant and breastfeeding women?

For sure! It’s all-natural and may even help keep your gums healthy throughout the hormonal roller coaster you’re going through. (And congratulations, btw!)

How can I get it?

You can order from our website we offer FREE shipping worldwide!

What if I forget to apply my discount code?

Oops we are sorry to hear this, Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.

What happens if I want to cancel my order?

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

Please note: Excludes Afterpay and Futurepay. 

What if I put the incorrect shipping address?

If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.

Returns and Refunds

Send us an enquiry via our Contact Us page or email us at customer@carboncoco.com. So our customer service team can help you as fast as possible please include your order number, Your full name, Shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons. 

My order has arrived damaged or i'm missing part of my order

Send us an enquiry via our Contact Us page or email us at customer@carboncoco.com. So our customer service team can help you as fast as possible please include your order number, Your full name, Shipping address, image of the product you recived and the issue with your order.

Privacy Policy

At Carbon Coco we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

If you are shopping on the Internet, cookies will be stored on your computer. Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping at Carbon Coco.

Please Contact Us if you have any other Q's, we'll respond within 24 hours.